I guess they haven't responded to anyone in regards to this? so much for "Well Documented" Working with this template is becoming a nightmare especially when you note their lack of responsiveness. Time to request a refund, no?
You can check the online documentation available here: http://support.irontemplates.com/solution/folders/13000000505
If you still have issue, do not hesitate to open a support ticket. we usually reply the same day.
No doubt. This is a fantastic theme that IronTemplates has built for us, but it's so deep with many options. Some documentation would be a big benefit and time saver here...